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A Mac Pro fails to start up, and the status light on the front of the computer flashes three times.
What does this indicate?
A. Thermal failure
B. No startup disk found
C. Firmware v3.0 upgrade required
D. A RAM bank failed memory testing
A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?
A. The AirPort Express Base Station is too far away.
B. The Mac mini must be upgraded to Mac OS X v10.4.7 first.
C. AirPort reception is affected by the display on top of the Mac mini.
D. The AirPort Express Base Station is not compatible with the Mac mini.
The basis for the component isolation troubleshooting technique is an understanding of _______ and _______ within computers. SELECT TWO
A. network flow
B. coolant flow
C. power flow
D. fan air flow
E. signal flow
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A. Remove the processor tray.
B. Remove the hard drive carriers.
C. Remove the front inlet fan assembly.
D. Remove the Optical Drive and Carrier.
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
A. SMC firmware must always match on both boards.
B. Three internal buttons must be pressed in order to reset both SMCs.
C. It is required to remove the memory riser card in order to reset the SMC.
D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
Which THREE of the following are symptoms of a ‘no power’ condition? SELECT THREE
A. You don’t hear a startup chime.
B. You can’t connect to the Internet.
C. You don’t hear any fan or drive noise.
D. The cursor is frozen and the system is unresponsive.
E. The power button or power indicator doesn’t light up at all.
Which one of the following is NOT a risk when working around CRTs?
C. Electric shock
D. Toxic materials
When discharging a CRT, what part do you touch with the tip of the discharge tool?
A. Anode aperture
B. High voltage cable
C. Flyback transformer
D. Yoke connector/cable
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
A. CRT displays may contain toxic gases.
B. CRT displays may present a fire hazard.
C. CRT displays may implode if mishandled.
D. CRT displays may present a radiation hazard.
E. CRT displays may contain hazardous materials.
Which of the following is a valid precaution you should take while working inside an iMac (24-inch Early 2008) system that is plugged into AC power but has not yet been powered on?
A. Do not turn the unit upside-down.
B. Avoid putting your fingers near the fans.
C. Make sure you are NOT wearing a grounded ESD wrist strap.
D. Do not touch the processor heat sink because it could burn your fingers.
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