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Which of the following scenarios would be most appropriate to use Apple Hardware Test?
A. You want to test a Mac’s Ethernet port after its logic board has been replaced.
B. You are unsure if the customer’s issue is caused by software or hardware.
C. You need to check the Mac’s LCD display for any pixel anomalies.
D. You want to verify that Mac OS X has been installed properly.
Examine the exhibit. Is this the correct tool to remove the top cover from a Mac mini?
Examine the exhibit. What is the name of this special Apple tool?
A. Mac Pro Wrench
B. iMac Gap Measurement Tool
C. MacBook Spring Adjustment Tool
D. Time Capsule Antenna Alignment Wrench
Which of the following tools would be the most appropriate to use when verifying whether a backup battery inside a Mac is faulty?
B. Torx driver
The two primary goals of troubleshooting are _____ and _____. SELECT TWO
A. repairing a product quickly
B. repairing a product cheaply
C. repairing a product properly
D. using as many parts as possible
E. running as many diagnostics as possible
Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?
A. Verify repair
B. Verify problem
C. Clean plastics
D. Try quick fixes
E. Run diagnostics
Which of the following is NOT one of the three qualities that define a quick fix?
A. has little or no cost
B. can be performed quickly
C. eliminates intermittent problems
D. involves little or no risk of harm to the system
A MacBook has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
A. Replace the display.
B. Update the firmware.
C. Replace the logic board.
D. Connect a known-good display to the MacBook.
A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?
A. Reset the SMC.
B. Replace the logic board.
C. Replace the DC in board.
D. Run Apple Service Diagnostic.
A customer states that he has never been able to burn DVD’s with his MacBook, yet his friend has an identicallooking MacBook that can burn DVD’s. You have verified that the customer’s MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS
A. The MacBook has no other problems. What is the probable cause of this issue?
B. The MacBook requires more RAM.
C. The MacBook requires a firmware update.
D. The MacBook optical drive is malfunctioning.
E. The Combo drive is not capable of burning DVD’s.
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