QUESTION 121A useful tool to have when servicing an Apple portable computer is _____ tape. A. plasticB. kaptonC. packingD. electrical Answer: B QUESTION 122A customer states that he cannot open an AppleWorks file. What is the most productive Question:to ask…Continue Reading →
QUESTION 111A customer setting up a small business with a wireless network wants to ensure that both the PC’s running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort…Continue Reading →
QUESTION 101Which of the following is a valid precaution you should take when replacing a processor in a Mac Pro (3.2GHz Early 2008)? A. Avoid touching the silver coating on the underside of the heat sink and the top of…Continue Reading →
QUESTION 91A Mac Pro fails to start up, and the status light on the front of the computer flashes three times.What does this indicate? A. Thermal failureB. No startup disk foundC. Firmware v3.0 upgrade requiredD. A RAM bank failed memory…Continue Reading →
QUESTION 81Which of the following scenarios would be most appropriate to use Apple Hardware Test? A. You want to test a Mac’s Ethernet port after its logic board has been replaced.B. You are unsure if the customer’s issue is caused…Continue Reading →
QUESTION 71A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you…Continue Reading →
QUESTION 61Where is the best place for a customer to look for information about locating her Mac’s serial number? A. DownloadsB. DiscussionsC. Service NewsD. User’s manual Answer: D QUESTION 62A customer brings a Mac Pro to your service center for…Continue Reading →
QUESTION 51Apple sells customer information to other marketers. A. TrueB. False Answer: B QUESTION 52Which of the following is NOT a valid example of the type of information that Apple collects from its customers? A. Credit card information.B. Discussion blog…Continue Reading →
QUESTION 41Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product? A. What is the issue?B. What operating system are you using?C. Did you turn…Continue Reading →
QUESTION 31Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs? A. Check for signal interference.B. Make sure Bluetooth is turned on.C. Update Bluetooth software on the Mac.D. Verify Bluetooth peripheral hardware batteries are charged.E. Make sure…Continue Reading →
QUESTION 21Where is the best place for a customer to look for information about locating her Mac’s serial number? A. DownloadsB. DiscussionsC. Service NewsD. User’s manual Answer: D QUESTION 22A customer brings a Mac Pro to your service center for…Continue Reading →
QUESTION 11Which of the following scenarios would be most appropriate to use Apple Service Diagnostic? A. You want to check a Mac for accidental damage.B. You want to verify product functionality after a repair.C. Your customer wants to run diagnostics…Continue Reading →
QUESTION 1Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE A. Metal work surfaceB. CRT discharge toolC. Grounded work matD. Wrist strap and cordE. Wireless wrist strapF. Static-shielding bags Answer: CDF QUESTION 2You are…Continue Reading →