Free 2014 Apple 9L0-010 Dump(11-20) Download!

QUESTION 11
When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

A.    True
B.    False

Answer: B

QUESTION 12
How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:

A.    By the edges.
B.    Use both hands.
C.    Grasping the cells packs.
D.    Compressing the top and bottom.
E.    Use either needle-nose pliers or metal tongs.

Answer: AB

QUESTION 13
If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A.    True
B.    False

Answer: A

QUESTION 14
Where is the best place for a customer to look for information about locating her Mac’s serial number?

A.    Downloads
B.    Discussions
C.    Service News
D.    User’s manual

Answer: D

QUESTION 15
Which three of the following items are appropriate to use for ESD prevention? Select three.

A.    Metal work surface
B.    CRT discharge tool
C.    Grounded work mat
D.    Wrist strap and cord
E.    Wireless wrist strap
F.    Static shielding bags

Answer: CDF

QUESTION 16
You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?

A.    Yes
B.    No

Answer: B

QUESTION 17
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A.    MRI
B.    GSX
C.    Console
D.    Terminal
E.    System Profiler
F.    Apple Name Tool
G.    Apple Hardware Test

Answer: BE

QUESTION 18
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO

A.    Open the hard disk drive to check for scratches or dust inside
B.    Look for cracks, dents or scratches on the exterior of the system
C.    Connect the system to external speakers to check for sound output
D.    Check for any unusual odors coming from the system, which might indicate spill damage
E.    Ask the customer to describe in detail how he abused his computer to the point that it no longer
functions

Answer: BD

QUESTION 19
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond?

A.    Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B.    You’re right, Apple’s warranty does cover this kind of accidental damage, so the repair will be free.
C.    Apple’s warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy
it now.
D.    Apple’s warranty specifically calls out accidental damage as an instance where system failures are
not covered.

Answer: D

QUESTION 20
What is the function of the SMC in an Intel Mac?

A.    The SMC controls all aspects of power flow.
B.    The SMC controls the speed of the hard drive.
C.    The SMC manages the amount of virtual memory used.
D.    The SMC manages all communication with attached peripherals.

Answer: A

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