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A useful tool to have when servicing an Apple portable computer is _____ tape.
A customer states that he cannot open an AppleWorks file. What is the most productive Question:
to ask him FIRST?
A. Can you open any files?
B. Is your Mac connected to a network?
C. Can you open other AppleWorks files?
D. What version of AppleWorks are you using?
What is the first step to take if you have a Mac that constantly ejects any CD / DVD that is inserted?
A. Replace the logic board.
B. Replace the optical drive.
C. Replace the optical drive cable.
D. Disconnect all peripheral devices, especially the mouse.
When removing or replacing the heat sink or processor on the Mac Pro (8x), what is the maximum acceptable amount of time for the heat sink to be separated from the processor?
A. Five (5) minutes
B. Fifteen (15) minutes
C. Thirty (30) minutes
D. Sixty (60) minutes
What is the main function of Server Monitor?
A. It provides detailed status of Xserve hardware functionality.
B. it executes a full suite of diagnostics on all internal Xserve hardware.
C. It monitors the Mac OS X Server operating system and reports on any unauthorized users.
D. It provides the video driver software to support connection of an Apple Cinema display to an Xserve
running Mac OS X Server.
When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook?
C. Hard Drive
D. Logic Board
E. Power adapter
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?
A. Mac Test Pro
B. Tech Tool Deluxe
C. Apple Hardware Test
D. Apple Service Diagnostic
Apple sells customer information to other marketers.
Which of the following is NOT a valid example of the type of information that Apple collects from its customers?
A. Credit card information.
B. Discussion blog postings mentioning Apple.
C. Apple product serial number and date of purchase.
D. Name, mailing address, phone number, email address.
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
B. Suction cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 driver with 5 inch shaft
Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
C. Take Apart
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